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  1. Customer support
  2. Delivery


When will my package arrive?You can find details about the estimated delivery time of each shipping method by clicking on "See options" located in the top banner of our website. You will a...Read moreReceived broken/faulty itemEverything in our warehouse goes through strict quality control. If you’ve received a broken or faulty product, we're terribly, terribly sorry. We'll get thi...Read moreHow will my order be shipped? (shipping options)Orders of CAD $99 and more We offer FREE standard shipping on all orders of $99 or more. Shipping takes 6-9 business days for most orders, but can take longer...Read moreReceived wrong itemIf you received the wrong item or are missing 1 or more items from your order, please contact us and include the following information if possible: Your orde...Read moreItem missing from your orderIf there’s an item missing from your order, please contact us and include your order number and the name of the missing item. We'll send out a replacement i...Read moreNot home for delivery?Orders shipped with Standard Shipping Small orders are shipped in a padded envelope and will just fly straight into your mailbox. If the package doesn't fit yo...Read moreHow is my order packed?The most important thing for us is that your order arrives at your doorstep safe and sound. Your items will be packed in either a padded envelope or cardboar...Read moreCan I pick up from your shop?Unfortunately, the only place you would be able to pick up your order is at Trendhim headquarters in Horsens, Denmark. This is where we have our warehouse....Read more

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